whoever answering questions in this thread does not know how "To retrieve the Tax Tools menu", actually.
mesquitebean giving nothing but misleading.
Does not matter why TurboTax Online users want to see Tax Tools. This menu item, according to Intuit, is unconditional, meaning it has to appear always as suggested in HELP:
- Sign into TurboTax online
- goto "Tax Home" page
- then either look at left menu panel or scroll down to see Add State.
So, Nothing works, there is no TAX TOOLS and no way to download data file off the data the user may have entered into online pages.
I've tested on two Web Browsers, Windows 10 with all updates: Edge and, Chrome.
I wish the Intuit would do a better job in support.
