Get your taxes done using TurboTax

Thanks for letting us know about your issue with TurboTax Desktop and Mac.

• Please disable any 3rd party Antivirus / Firewall / AntiMalware you may have running.
• Verify that you are the System Administrator
• Verify that nothing is plugged into your USB port (external drive / flash drive / jump drive)
• If TurboTax is running in the Dock, please shut it down and REMOVE it from the dock before proceeding.
  • Left-click icon and choose OPTIONS >> REMOVE FROM DOCK or QUIT
• Go to FINDER >> Locate TurboTax 2020 and drag it to the trashcan.
• Look for any other occurrences of TurboTax in FINDER (sometimes it will be in an empty folder). As long as there are no other occurrences, go to the GO GO TO FOLDER >> Enter ~/Library and select GO.
• FORCE UNINSTALL DESKTOP: Remove the following files and folders (look through each folder for anything that says TurboTax 2020 and delete it):
  • ~/Library/Application Support/TurboTax 20XX
  • ~/Library/Caches/com.intuit.TurboTax.20XX
  • ~/Library/Caches/TurboTax 20XX
  • ~/Library/Preferences/com.intuit.TurboTax.20XX.plist
  • ~/Library/Preferences/com.intuit.TurboTax.20XX.LSSharedFileList.plist
  • ~/Library/Saved Application State/com.intuit.TurboTax.20XX.savedstate
  • ~/Library/Cookies/com.intuit.turbotax.20XX.binarycookies
  • ~/Library/WebKit/com.intuit.turbotax.20XX
  • ~/Library/Containers/com.intuit.turbotax.mac20XX
  • (This folder will only appear if you installed from the Mac App Store instead of a CD or download.)
  • ~/Library/ApplicationSupport/com.apple.sharedfilelist/com.apple.LSSharedFileList.ApplicationRecentDocuments/com.intuit.turbotax.20XX.sfl
• Close FINDER
• COMPLETELY empty your TRASH -- everything must be emptied, not just the TurboTax files.
• If you get any errors on this step, go through the folders again and check for files
• REBOOT computer
• Please disable any 3rd party Antivirus / Firewall / AntiMalware you may have running.
• If you already have TurboTax 2020 downloaded, you may skip to Step 8 below.

INSTALL TURBOTAX DESKTOP

• Open Google Chrome and navigate to installturbotax.com and click SIGN-IN link in blue banner
• Sign-in to your TurboTax account
• Close the screen that pops up
• Click the large blue button to download TurboTax 2020 Premier with State
• Click COPY CODE (you will paste this later)
• After download completes, close Chrome
• Open Downloads and double-click on downloaded file
• Drag TT icon into APPLICATIONS folder
• Go to FINDER – APPLICATIONS – double-click TT
• Be patient. The install can take a bit. Follow prompts as they come up.
• If TurboTax sits in the dock and bounces, wait a minute or two to see if it picks back up. If it does not, double click to open TurboTax from APPLICATIONS again. Do NOT click the bouncing icon.

IMPORTANT: As TurboTax completes the installation, you MAY see an error screen pop up where you would typically type information and submit an error report -- DO NOT TOUCH THIS SCREEN! Don't close it, move it or type into it. This is a known issue that is impacting a very small percentage of customers and is being looked into by our development team. It will run in the background without impacting the program and will close out when you close the program. Clicking in this box will cause you to have to repeat the Force Uninstall procedure above.

After TurboTax updates, you are ready to go. Proceed as normal. When you are finished for the day, close the program as usual. When you are ready to go back to TurboTax, please launch from FINDER >> APPLICATIONS >> TurboTax 2020.

Should you have any problems or need additional assistance, please call us at [phone number removed].

Thank you,

The TurboTax Help Team