@EbonyL122824
Another 2 more weeks have gone... still not done.
Although my assigned tax expert is friendly and responds through the chat channel, the estimated time to complete is grossly misrepresented. If my tax expert is struggling greatly to complete my return; there aren’t enough resources available to my expert to get the job done and it’s not transparent enough to me, the customer, as to what is going on.
I will never use this service again and I’ll likely be taking my taxes elsewhere this weekend. This has been ridiculous.
