WHAT HAPPENED??? Someone at TT is not listening/reading correctly. I've told this story twice now; so please someone pay attention. I've used TT for many years; however, unless someone resolves this issue, this will be my last use of TT; and, I will tell all my friends not to use TT.
At least two weeks ago I completed & TT verified my tax return (online - deluxe) was correct. I executed the "file" function; the green check boxes filled the first two, then it stopped & stated I needed to upload a new upgrade before I could file. I checked "Notifications" and it stated, "You are up to date". I closed and saved TT. I owed monet to IRS, so I had completed all information to pay using a CREDIT CARD (not a bank account - as your reply stated!). The following day I opened TT, an update was displayed; I uploaded and then successfully filed. The IRS responded with a successful filing; however, after 2 weeks my CC account has not been debited. QUESTION: would the updated load wipe out my CC information? PLEASE someone pay attention this this request. [phone number removed]
