I used this service in the past and it was fine. This year, I bought the Deluxe option and it calculated I would receive a $506 refund from Federal. Always receiving my refund within a week to 10 days in the past (direct deposit), after 2 months, still no deposit. Checked my status at the IRS website and was advised that, due to incorrect calculations, I now owe Federal $96. Tried to find a way to contact Turbotax to complain but here I am. I will definitely never use this service again. Any company that hides behind robots and won't talk to you directly, after taking your money, is UNPROFESSIONAL AND SHADY. AVOID TURBO TAX AT ALL COSTS. THEY WILL RIP YOU OFF AND LEAVE YOU IN THE DUST WITH NO RECOURSE.
