You can try these steps to reach a live agent at the IRS support number-- (800) 829-1040:
1. Select your preferred language.
2. Press 2 for “Personal Income Tax”
3. Press 1 for “Form, Tax History, or Payment”
4. Press 3 for “All Other Questions”
5. Press 2 for “All Other Questions”
6. Do not enter your SSN or EIN. It will ask you twice; do not enter anything.
7. Press 2 for “Personal or Individual Tax Questions”
They are available Monday through Friday, from 7:00 a.m. to 7:00 p.m. local time (Alaska & Hawaii follow Pacific Time).
Here are some additional resources you can try:
- Contact a local IRS office. Click this link for contact information: Contact Your Local IRS Office
- The Taxpayer Advocate Service (TAS), which is an independent organization within the IRS. Click this link Taxpayer Advocate Service (TAS)
Since you've already tried the local IRS office, you may want to try TAS.
