@ nmagnet wrote:
I have used TurboTax for so many years I cant even count them. When I bought my turbo tax for 2020, I noticed my 2019 file was deleted and I was not able to retrieve that year. I had my 2019 Tax Return so I knew I had that and would use that to help me get started on my 2020. However it was so crazy for this to be missing from my computer, I actually called the IRS and asked them to confirms that they had received my 2019 filing before I started my 2020 Tax's. Thankfully they had my taxes.
I came into my office this morning to file my taxes (Which I finished last week) and BAM--My completed taxes were no where on my computer. I Have read some of the comments from TurboTax and I am appalled. They are laughing at all of us.
I assume you are using the desktop version (CD/download). Are you using the Windows version or the Mac version?
Be sure you check your entire system for any file ending in *.tax2020, and also check the Recycle Bin. I've seen a small number of users over the years report anecdotally that it moved it to the Recycle Bin after a TurboTax program update or a Windows update. If you have more than one Windows user account, log into each Windows user account and do the file search and Recycle Bin check from within each one. Also check any backup media that you might have used.
If your search happens to find a data file beginning with a tilde similar to this example: ~my2020return.tax2020, the tilde means it is a temporary backup file, but it can be opened like a regular tax data file.
Because of stories I see occasionally in this user forum, I personally make a backup copy of the *.tax2020 data file after each work session onto a thumb drive or other external storage--just in case of such a scenario. Then I at least have 2 instances of the data file in case of a hard drive crash or whatever.
You may get other comments in this thread. Or here's how to speak to TurboTax Customer Support to see if they have any further advice:
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
You can use this contact form to get a phone number and incident number.
https://support.turbotax.intuit.com/contact
