That phone number does answer, but it's pretty strange - it asks me to spell my name and email address out. It got my name wrong, then was able to spell it as A as in Alpha etc. I have never had a customer service line ask me to spell my name out. It finally said it will call back in the order the calls are received and hung up. I hope it does. I am posting this for the benefit of others who might be facing the same issue. Thank you for the response - I will recommend the answer when will get a call back and be actually able to speak to someone - but much thanks for giving me the number.
