Thank you, but I really wish you all would stop blaming the caches over and over and over. Having spent over an hour with a turbotax expert, to whom I granted remote access to my iMac, it was determined that this glitch has NOTHING to do with clearing caches. The turbotax software has a serious glitch affecting BOTH the CD version and the direct download and I am really dismayed that your tech team isn't fixing this. The ONLY way to make this work is to NEVER click the 'Done With Income' button. This is my own 'work-around'... Without importing ANY financial documents from their respective organizations (stocks, Cap Gains, etc), I entered all other information up to the point of 'Done With Income', saving after every single entry. At the point of 'Done With Income', I went up to the menu at the top of the screen and selected the next section manually. From that point, the 'easy step' guide seemed to work fine. After completing every category that I needed to enter, I then imported my documents from financial organizations - stocks, capital gains etc.. After that was finished, I manually selected 'Review' and using the review process, I corrected/amended anything within the income section one by one as the review pointed them out to me. My state taxes followed without incident. Taxes done, the program said that I had no errors... but the thing is I no longer TRUST this program to have calculated everything correctly because of that glitch. I have downloaded H&R Block and will do my taxes again with that software in order to compare everything before submitting anything. I'm sorry, but your company's continuing refusal to fix this glitch is likely going to cost you some loyal customers. As a p.s. I was also advised during this debacle, that this software won't work if you have more than 2000 financial entries (stocks, bonds, etc). I didn't have over 2,000 entries, but if anyone reading this does, this detail might help explain some of the trouble you're experiencing. That information appears to me missing in the product advertising for 'turbotax Premier'.
