I attempted to download the Turbo Tax 2020 program by CD. I have an external CD drive too. I get to the update Turbo Tax, etc. It does that and then the icon goes away, never opening to the program so I can begin doing my taxes. So I double click on the icon on my desktop and all I get is the blank square that say Turbo Tax Premier 2020 - Activation and the rest is blank. No way to click "okay" or anything. I tried to do a repair and got the error code 1334. So I looked that up and suggested turning off my virus protection or firewall. I then uninstalled it and reinstalled it. Same issue. Uninstalled a 2nd time, and rebooted my laptop. Reinstalled a 3rd time, same problem. Uninstalled a 3rd time and reinstalled and still get the blank white square. So I've searched this problem online and find it is a pervasive problem. Saw posts about changing the resolution and size of fonts. Did all that and did not work. I was already at 100% and the recommended resolution of 1920 x 1080. I am at a loss of what to do. Do I return the CD to Office Depot and then have to download a electronic version? Very frustrated. I wish I could copy and paste what I'm seeing too or download the pictures I got a snip of the issues.
Please contact me on Monday or sooner to help resolve.
Sheila O
