Get your taxes done using TurboTax

Thanks for your message. I am preparing the 2020 tax return and want to transfer the 2019 tax return information to the 2020 program. It asks for a password which I never set up when saving the 2019 return. I preferred to SAVE without the security of a password. What do I do now. Can't get anyone at turbotax to talk to me as they used to in the past.