It's March 26th and I see this issue continues from the first post in February. I'm in a "Check This Entry" endless loop while trying to enter Lyft & Uber data that supposedly TurboTax automatically downloaded (the screen after "Get ready to be impressed"-- I'm NOT impressed.)
Each time I try to fix Lyft/Uber expenses in the "Check This Entry" screen, my federal refund increases exponentially. Yikes--I'm not going to file THAT with the IRS. I spoke to a TurboTax person at 10:19pm last night, he suggested I clear out all my entries and start my return over form the beginning, which I did, wasted another 2 hours and am back where I started. Plus he said he'd give me service code so I wouldn't have to pay the $120 filing cost because of this glitch. That's considerate but I already paid for this software at Costco last week and it wouldn't let me download since I don't have Admin Privileges on this laptop. He also said he's schedule an open help session 5:00-7:00pm tonight though I haven't seen him. Was contacted by another help person but she couldn't provide me a service code, rather suggested she watch me for two hours re-enter all of my data. I told her I would contact her when i was done entering.
Turbo Tax's customer service is beginning to rival that of cable companies -- so bad even commercials make fun of how bad their customer service is. What the heck??? I sure hope this software bug is fixed before the IRS extended deadline to file.
