@nataliescraft wrote:
Need help! Tried your remedies and still no success. Can't Turbo Tax do something? Please contact me!!
You didn't mention your issue, but since the topic of this thread is "blank activation screen", I'll assume you are using desktop software (CD/download), and that a blank activation screen is also your issue. I'll first give you some information on that and a couple of things you can try. We have no way of knowing what all you have already tried. I'll also tell you at the end of this post how to speak to TurboTax Support by phone, if needed.
Are you using Windows?
If so, a blank or partially-blank activation screen is commonly related to either a screen resolution or scaling problem in your Windows settings.
In Windows 10 to get to the scaling or resolution settings click the Windows start button in lower left corner, then choose Settings (gear icon), then System, then Display.
First try the scaling setting. In your Windows Settings do you have scaling set to a higher value than the normal 100%? If so, change the scaling back to 100%.
If lowering the scaling to 100% didn't help, then it may be screen resolution. Try a lower screen resolution such as 800x600. If that doesn't work, then try a resolution of 1024x768. Once you get the license activated, you can revert your resolution and scaling settings back like they were.
If you end up needing to speak to TurboTax Customer Support, here's how to reach them by phone:
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
You can use this contact form to get a phone number.
https://support.turbotax.intuit.com/contact
