@ jk48326 wrote:
I tried the 800x600 resolution trick and that did NOT work.
Today though, I just launched to the Activation Window again, did a mouse-over to find where the data fields were, and just tried to guess where to put the fargin' Activation Code. First try launched a Help Webpage. Second try pasting in the Activation Code with no hyphens, WORKED!!! I can't believe this worked, and I can't believe that it came to this, GUESSING where the data fields were!!! Took a guess, pasted, then <enter> since you also can't see where an "OK" button might be, and it worked.
Here's the catch. There are 2 data fields as you mouse own the window from the top. The Activation Code goes in the 2nd data field down, not the first. That is likely the key. It worked, but I'm sure not going to try it again to verify the method!! Now I'll proceed with my taxes, but I just won't have any TurboTax Info or Help Windows available because,.... THEY ARE BLANK!!
Yes, that method to find the missing field elements can work if you can figure out where the data fields are with the mouse cursor. Apparently the data field elements on the activation popup window aren't appearing for some, but the underlying program code linked to the missing elements can still work. Sorry you had so much trouble prior to that.
A resolution change to 800x600 doesn't work for everyone, but it does work for quite a few--enough that's a good easy suggestion to try first. Sometimes when 800x600 won't work, 1024x768 might work. Sometimes it's not the resolution, but the scaling that has to be adjusted. A lot of people have their display scaling set to 125% or higher, and lowering it to 100% solves it for some. And for some, neither works. There's no one-size-fits-all since there is too much variability between computers and system configurations, age of monitors, etc. That activation screen has been a pretty common problem this year. I don't know why they didn't program it to accept all of the usual screen resolutions. 800x600 is pretty archaic except on really old monitors.
Be aware that you may encounter a similar problem in the FILE section if you need to pay for a state efile, since it uses a payment popup window. Some users have reported a non-functioning Continue button on the payment screen that starts working when scaling is reduced to 100%.
