@ Genielogical wrote:
However, the pop-up screen's links don't work. 'Continue' doesn't work. The screen is dead except for the exit button. There is no error message When I exit the pop-up, it tells me my payment didn't go through. This is as far as I can get. BTW, I downloaded my TT Premier to my desktop from Amazon in January 2021. Changing my screen size doesn't work.
So you said "Changing screen size doesn't work." I don't know exactly what you did. Are you using the Windows version? For Windows users, there are a couple of things in that regard that can cause problems with TurboTax popup windows--screen resolution and scaling. I don't know which one you tried, or if you tried both. The adjustments are in Windows settings>System>Display.
Is this what you did: If you tried a screen resolution 800x600 without success, then try a resolution of 1024x768.
If changing screen resolution didn't help, it may be a scaling issue. If you have the display scaling set above 100%, put it on 100% and try. You can put all the settings back later.
