IRA CONVERTION to ROTH IRA

I have tried for five day to work this converstion problem to not get any results and NO HELP from TURBO TAX. 

 I WILL GO GET HELP AND NOT USE THIS AGAIN,  you do not contact a person that is trying to contact you. I reset my password to get an ERROR #9101-2068 but still NO person. 

  I have filled the Form 8606 an the computer said I will owe $ each year if left in

 it is a withdraw from IRA converted to Roht IRA and i pay the tax ,, but you can Not do it