For several weeks now, I have been trying to enter my 1099-NEC for 2020 (separate from my standard W-2), but every time I end up on the page asking "Did you have any self-employment income?" and click "Yes," the page simply reloads and asks me the same question. When I try reaching out to TurboTax support, even when I submit an online question, they only let me "talk" to a pre-recorded set of dialogues, none of which have helped me in any way. Should I just restart my entire tax form at this point? Have I missed a place where I can more directly ask for support from their technical help people?
