It’s now 3/23 and I just recently ran into this same issue after the last update, so where is the fix? I spent 3 HOURS on the phone with customer support who were unable to get the program working. I have the error report which I could share, but the agent was never able to get a hold of an elevated technical support member. Yes, I have followed all of the suggested fixes below - none work. Now I have lost everything I have already populated and will be starting over with H&R Block. Unfortunate, because I prefer a TurboTax but not if there’s no customer service and a known problem they refuse to address in a timely manner as I need to get my taxes filed! An inoperable program leaves me no choice but to seek a refund.
