I used TT Deluxe to efile my 2019 State Taxes. I received a copy of it staying that TT collected the efile fee, TT had processed them and I didn't need to file them via regular mail. To my surprise, when I am trying to file my 2020 taxes, CA Franchise Tax Board informed me that they NEVER received my 2019 State Taxes from TT. I need to talk with a TT representative to know why this happened, and TT filed them IMMEDIATELY and also pay for all penalties. I have NEVER be late filing my taxes every year. I trusted TT when I am filing my taxes. I have tried to call the TT customer service but the robot call is misleading my requests and I have to wait for a long time. When finally someone answered my call, the representative hang up or put me on hold and then hang up. MAY SOMEONE FROM TT CONTACT ME TO SOLVE THIS PROBLEM YOU CREATED WITH MY STATE TAXES? THANKS.
