@ Gary85 wrote:
I can't bring up the box for the license code.
What exactly are you doing? That can be interpreted a couple of different ways, since a license code can be used in a couple of places:
- Are you installing the CD/download product and have installed the software to the point of needing the activation screen?
- Or did you buy a CD and are now trying to use the license code to download an installation file instead from the TurboTax website?
The rest of this answer assumes you are installing the desktop product and after installation are having a problem with the activation screen, which is the most common scenario.
Are you using Windows?
If so, a blank, partly-blank, or missing activation screen may be related to either a screen resolution or scaling problem in your Windows settings.
In Windows 10 to get to the scaling or resolution settings click the Windows start button in lower left corner, then choose Settings (gear icon), then System, then Display.
First try the scaling setting. In your Windows Settings do you have scaling set to a higher value than the normal 100%? If so, change it back to 100%. Once the license code is entered and activated, you can later change your scaling setting back like it was.
If lowering the scaling to 100% didn't help, then it may be screen resolution. Try a lower screen resolution such as 800x600. Once you get the license activated, you can revert your resolution setting back like it was.
NOTE: If you happen to encounter a blank popup screen later on in some section of the program, you may have to temporarily perform this maneuver again.
