@ tortiz80 wrote:
This is ASSININE...the amount of hoops we have to jump through to get out of the freefile program...I got stuck in this loop by accident and now I'm on the verge of throwing my computer away it's so frustrating. And I'm not the only person in our household who uses this computer, so we have several levels of "tax filer" from a student to a self-employed person, to a retiree...unacceptable TurboTax...it should not be THIS difficult to "UNselect" freefile...for crying out loud...I'd rather go back to the old fashioned paper format...It would take less time at this point.
Sorry you're having trouble. I can't tell from your paragraph if you yet have tried the detailed steps I've provided in this thread on how to get out of the TurboTax IRS Free File Program and go back to a paid Online TurboTax product in the same account without starting over. I'm going to provide them here again, just in case. When followed exactly, the steps work for most people.
You should print this out so you can easily follow it without signing in.
- First log out of all Intuit accounts, including this community forum.
- Delete your browser Internet cache and any Intuit-related cookies.
(or instead of doing that, you can try using a private window (aka private browsing/incognito mode, which also should clean the browser.) - Close your browser and reopen it (either after Intuit cookies and cache were cleaned as above, or in a private window.)
- Go to this specific product comparison page: https://turbotax.intuit.com/personal-taxes/compare/online/
- When you arrive there, do NOT sign in yet.
- First choose the product you want like you hadn't even started a return before, and click on "Start for Free".
- It will then ask how you did your taxes last year. Indicate "TurboTax", and then it will ask you to sign in.
- When you log in, it should recognize that you had been using the IRS Free File Program and should ask you if you want to switch to a TurboTax commercial product and not use the IRS Free File Program anymore. Say "yes".
- Hopefully, that will put you back in regular Online TurboTax in the same account while keeping your originally-entered info.
