"[users] will know when a fix is available when they no longer see the problem"
"unfortunately that's how all the tax software providers I've tried handle things"
Sorry, but that's asinine. Normalizing bad service, in a user forum no less where people go for help, is as infuriating as the bad service itself. Users should never be conditioned to roll over, and while that may be realistic to yours or even all of our experiences in life, I think it should go without saying in lieu of actionable information.
I elected via the online software to receive an email when the update is in ("once the updates are ready, we'll send you an email letting you know it's time to file"). Despite numerous posts here insisting this has been done for days, no email. I got one saying they're working on it and to expect it 3/19 but here we are. My refund amount has changed. Is it correct? Dunno. Are they still working on it? No way to tell. Until I hear it from the horse's mouth, in the manner I chose, from an option they gave me, I can't assume everything's in place and that I won't mess things up by going ahead. It's not a matter of no longer seeing a problem.
I see an "Email me when someone replies" checkbox. Is it ok if it doesn't work? I shouldn't be disappointed, right? No, I should.
