First, Turbotax does not care about you. They will not help address the problem. Second, the IRS does not care about you, they will not help address the issue. They are both incompetent. Turbotax employees wills imply repeat the same thing over and over again like robots. Fact.
So, here is what you should try:
1. Try the obvious stuff first. Get your transcipt, enter the correct amount for yourself and spouse. The number is the same for both.
2. Try entering zero.
3. Of course those won't work. So, try selecting "I did not file any taxes last year." Then submit. Turbotax will lie to you and tell you this will not work. However, it did work for me. After 8 attempts, I finally got an "accepted." I 100% did file taxes last year.
My intuition is this: the servers on which your taxes are held are different than the servers on which your e-file is held. Those servers don't communicate. And nobody gives a rat crap to fix it. Sad, but true.
If you have any other solutions, please add them.
