@sleong58 wrote:
Saw a message that regarding the $10,200 Unemployment tax break that the IRS plans to automatically process the refunds so I completed my 2020 tax return, but I ran into a problem with Turbo Tax and would like to know how this would be resolved.
- I processed my 2020 return via Turbo Tax and e-filed both returns.
- Both Federal and State returns were scheduled to be paid via my checking account.
- For the State TT required a $25 processing fee.
- Due to an IRS hiccup with last years AGI both the Federal and State returns were rejected and returns needed to be filed by mail.
- I wrote out a hand written check for the Federal return and processed a FTB Web Pay for the State return.
- Since both returns are now being filed by mail, how do I get refunded the $25 e-file fee for the State since my credit card has already been charged?
- Also, since the $25 e-file fee was charged, will TT still process the amount due to the State or did the process cease since the returns were rejected?
A reject means it was not filed at all.
To get a refund you must contact customer support.
There is no single published number because it changes contently depending on the nature of the call and agent availability. Following the link below will either give a current number for you to call or take your number for a callback.
Here is a TurboTax FAQ for contacting customer support.
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
