If you need help with US and Canadian tax returns, you will need to deal with two different entities - TurboTax (US) and TurboTax Canada.
US-based TurboTax advisors/experts are only able to assist with US TurboTax products and US tax returns (including states) - this is both a legal and a professional limitation..
If you have any questions about or need help with Canada tax returns, you will have to contact TurboTax Canada.
