I became a legal resident in 2019, and am trying to use turbotax to figure out whether or not I need to file taxes for last year, since I did not live in the US at all.

However, after creating an account, I cant find a way to upgrade the product from free file based on online instructions (no Upgrade button showing) and the only way to reach a human seems to be calling a US number while abroad (which after waiting for 2 hours on hold I gave up on). Is there a way to get in touch with Turbotax via message, or to find out whether or not I need to file from elsewhere ? Thanks in advance for your answers.