You don't file "transcripts". A transcript is usually a summary of your tax return, you request from the IRS. See sample at: https://www.irs.gov/pub/irs-utl/New_Tax_Return_Transcript.pdf
What did Jackson Hewitt send to you and why. What are they asking you do do. Do you mean they are billing you for unpaid tax prep services from previous years?
Nobody can help you without a clearer picture of what your problem is. Do not post personal info, like SS# and name and address.
