I don't want to amend a return. I have a new computer on which I want to download TurboTax 2020, but I want it to transfer information from my 2019 return. Apparently, I need the 2019 software to read the info. All of my original CDs were lost in a move last Summer, and my new computer doesn't have a CD drive.
I spoke to someone yesterday ( Issue ID [social security number removed]) and she said I would get an email within 24 hours with a link to a page that would explain to download and install previous year's software. It's been more than 24 hours, and the email has not arrived.
