The fix here has been outstanding for a while. Background, we refinanced twice in 2020 and the 2nd re-fi was late in November, so our first payment on the new loan was 1.1.21.
02.04.20 - 1st call in was with an agent that showed me how to get past the smart check. After she ended the call, I attempted to file electronically. The software I think re-runs the smart check at that point and the error was still present. I pretty much knew it was a software error, but just in case, I checked with my mortgage firm (one of our banks) and they confirmed that a blank was appropriate for the outstanding loan balance on the 1098. Thinking that an update was coming, would open up Turbotax once a week and find the same error.
03.19.20 - 2nd call in I was connected with Theresa. Thorough, thorough, thorough woman who listed. Her only request of me was patience. She found this thread and AlanT222's link to receiving an email when the update has been applied. So we wait. But, thanks to Theresa's listening skills, knowledge of the support system and AlanT222's advice, I am comforted that this will get fixed.
Suggestion: why doesn't Turbotax a) number it's error messages, b) identify them to the turbotax fields involved and c) provide a link to current status and/or instruction? That would seem a less expensive approach?
