After several frustrating freeze crashes, I attempted yet again to launch the program and was advised that I have to update, which I do whenever prompted (every time it runs, I think). The program ran its update, then said it was restarting but the dialog window just disappeared!
Repeat. Repeat again, only this time the dialog says the update is 'critical' and cannot be skipped, and after it ran I got a program installation crash with an offer to tell Microsoft about it. Great, do they care either? I followed the error code link, which eventually offered some help: an update is required, do it manually. I have attempted to install all updates, but now every time it leads directly to a crash. So I downloaded the 'manual update' file from TurboTax and ran it. Same result, program crashes (not Windows 10).
Two deep breaths; how much time have I wasted? Ok, uninstall the program completely. Reboot. Install program fresh from the CD, it goes online to get initial updates as I wait anxiously for it to crash. It didn't! It found my unfinished return and let me work on it, although the same glitch still occurs when clicking on the income, done with section button = program freeze.
I can't believe TurboTax is allowing this to continue without an update fix. Everybody using the program needs to click on the Done button as they finish each interview section of income; seems to me that TT reputation is on the line for this one. I have taken the time to describe what is happening because I believe there are many others out there wrestling to get their return done, and TT needs to know they have a faulty product out there.
