the same thing happened to me. my wife died in 2019 and i couldnt' efile because of an agi bug. had to print and fight with turbo tax for my money back. they wouldn't give it, so i got my credit card company to reverse the charges. never thought i would praise a credit card company, but they did in 2 min what i couldnt' get done on the phone with turbo tax over what seemed like hours.
