Virtually every company sends out surveys automatically, not randomly. It shouldn't be difficult for Intuit to set up. Of course, that effort should come only after they fix the glitches in TurboTax.
More important than the survey, in the past after I call Live Support I'm given a case number to refer to if I need more help. I wasn't sent one the other day. How do I get one without having to navigate TurboTax's horrible robotic answering system?
Thank you.
