Last year, when this happened to me, I politely, but firmly requested a refund of the $24.99. They actually offered to refund the cost of the software, but I used it to prepare my return so I didn't think that was fair. They did refund the cost of the rejected state return.
It took some effort on my part and getting to the right party wasn't easy, but it did happen. What's really disappointing to me is that they haven't fixed it yet.
I assume since I'm filing single in 2020, I can file electronically with no issues.
