Some of the things that have seemed to work for others in the past include one or a combination of the following:
1) Turn off two-factor authentication with Edward Jones (temporarily for the import)
2) Change your Edward Jones password to something simple without special characters (temporarily for the import). Note that it seems like it might take a day or two for this password change and/or the two factor authentication change to cascade through the system.
3) Try different internet browsers (Explorer vs Chrome vs Edge vs Firefox or whatever).
Someone above also mentioned that your Username must be in all CAPS.
Good luck. Make sure to report the issues up the chain at TurboTax and at Edward Jones. The squeaky wheel gets the grease and someone will eventually decide to invest the time into figuring out what is going on here if enough people complain. It appears the issues is most likely on Edward Jones' side of things and my guess is it has something to do with the way their username/password systems talk to each other. Some users have reported everything magically imports correct after complaining for a day or two.
