so do you have to use Turbo Tax with the lowest resolution or just for the initial activation? Even if it's just for the activation, this should be made very clear by Intuit as part of the installation instructions. On Amazon and on internet blogs there are many many customers who cannot activate and are not getting a path for resolving the issue. TT should state that in order to activate you first have to set your resolution at the lowest setting. All said, this is a really unacceptable bug in a program and points to really poor programming which is maybe why they don't want to advertise the fix.
Can you confirm whether your software works in higher resolution after you activated or if you have to continue with the lower resolution to enter your tax return? That will determine whether I request a refund from Intuit and switch to another tax provider.
