@ Hoa Nguyen wrote:
I followed the guidance from Turbo tax help but not succeed. Please help
We don't know what your issue is, since no info was provided. So we have to assume it is the same as the thread title; i.e.,, that your desktop software is asking for you to activate it again, even though it has already been activated.
It can often be due to a USB drive (or possibly an SD card.) TurboTax can something "think" that is a system change and think it's a different computer.
If you have a USB thumb drive or external backup drive plugged into a USB port at the same time you are launching TurboTax, then remove the USB drive. Then try launching the TurboTax program again. See if that solves the problem.
Or try it the other way around. i.e., if you had a USB device plugged in initially when you installed TurboTax originally, but don't now, then plug it back in and try.
Another user reported it can also happen if one inserts one of those tiny SD memory cards after activation, or the other way around if there was one inserted at the time of initial activation.
It can work both ways depending on what the system config was like at initial activation.
This issue happened to me the other day when I had left a thumb drive in a USB port. Once I removed the thumb drive, it no longer asked for reactivation.
If that doesn't solve your issue, here's how to phone TurboTax Support:
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
You can use this contact form to get a phone number.
https://support.turbotax.intuit.com/contact
