If my license is associated with some other account, it seems to be one linked to an old, now nonexistent, email. While I could enter TurboTax through an account linked to my current email (I have used the online ItsDeductible for many years), the InstallTurboTax seemed to recognize my name, but generated the message above. It then required confirmation sent to the email I have not used in many years. I requested help over the weekend to straighten that out, submitting my passport as evidence, but heard nothing back in well over 48 hours. I have just resent that same request, with the same identification. How do I get these two accounts reconciled so that I can download and install my TurboTax Deluxe 2020?
