For at least 2 years now, each live support person will ask me to please complete the survey after we finish our call. And each time no survey is ever sent out. When I bothered to go through the annoying robotic answering system and am able to finally speak to a live person to request a survey, I'm told they will be sent. Of course, nothing is received. I don't know if the customer rep on the phone is deliberately lying or just clueless about Turbotax not caring a hoot what we think as long as we keep paying them.
If anyone at TT reads this, I'd love to be proven wrong as I think the Live support people deserve to receive feedback. btw, I've had wonderful experiences with virtually all of the CPA/EAs I've spoken to.
