Get your taxes done using TurboTax

as to 2019, the IRS may have a multimillion backlog for that year. 

you can try calling

800-829-1040
First choose your language.
Then 2
Then 1
Then 3
Then 2
When asked for SSN do nothing it will ask twice
Then 2
Then 4
You should then be transferred to an agent, but there is likely to be a long wait.