Thank you for your response.
Just to follow up with the solution to my problem:
Box 12 information had 2 values. One coded as a W with a small amount. The other coded as a DD with a large amount.
Information was entered correctly during the initial entry. When I clicked to continue to the State taxes these values would get swapped. I repeated the process multiple times to verify. I was able to change it back under the review process at the end and receive the proper refund.
