If
you are using the Turbo Tax Phone App, then try opening Turbo Tax in the
browser window on your phone. It will
use the same login information but may display the page better.
If you are using Turbo Tax Online, the
most likely reason for buttons that don't work or not being able to enter
information is that something in the web browser is not displaying the page
properly. The easiest way around this is
to simply use a different web browser or clear the cache in the
current one. You can select from Google
Chrome, Mozilla Firefox, Internet Explorer or Safari. If you need to install another browser, be
sure to go to the trusted home site for the software for security reasons.
If
you are using Windows 10, this TurboTax FAQ has more information.
https://ttlc.intuit.com/replies/6549824
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