Did you mail the 2019 tax return? If the IRS is still processing the return (since you have not received the refund this may be the case)- the AGI would not work.
If you do not know the status of the 2019 tax return, get an IRS Tax return transcript at Get Transcript | Internal Revenue Service.
For 2020, if the 2019 is not processed, you can use zero(0) for the 2019 AGI.
You can call the IRS at 1-800-829-1040 for live help information. Customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. local time- try to call right at 7am.
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