I have been trying to talk to a human about my return which was rejected by the IRS.
When I was doing my taxes I had a question but the only response was a robotic
algorithmic checklist that didn't help.
The IRS pointed out the problem and I understand the mistake that was caused by TurboTax's
poor explanation of the line item.
All is good with the IRS but I will not be using TurboTax next year due to their poor customer
communication. There are plenty of other services out there so my 10 year loyalty is now ended.
