Can't Import .TAX2019 Into ONLINE Premier - NO TOOLS MENU!

Hello,

 

I just created a new TT account for online Premier. I have a .TAX2019 file from last year's 2019 desktop edition.

 

The Instructions for importing said file are here:

 

https://ttlc.intuit.com/community/entering-importing/help/how-do-i-transfer-last-year-s-return-into-...

 

However, this won't work as there is NO tools menu displayed to import. All the program did was start asking a bunch of questions which the answers to are contained in the .TAX2019 file which can't be imported! Anybody know how to get around this? I don't want to waste any more time with TT if this isn't going to work

 

Thanks,

Steve