After countless hours of searching through previous posts and calling customer "support" (which is basically useless - all they do is put you on hold and search for the answer on the forums), I fixed this issue.
For me, it was deleting line 14 on my W2. The 414H retirement contribution. After deleting it, it did not change the total tax I owed to the state. Went back to file and E-file option was there.
Three lessons learned
1. Turbotax is involved in a fraudulent behavior. They INTENTIONALLY charge you for the service (E-filing) before telling you that you can't use the service and offer no clue on how to fix it. It should be clearly mentioned BEFORE the payment is processed, not after. Definitely recommend disputing the $50 state filing fee with your CC company. Would also recommend reporting it to the sate attorney general. You do it enough number of times and TT will be forced to change.
2. More than 99% of these "tax experts" are people that offer very little to no help. For example, If I have paid $50 to E-file state taxes with turbotax and now I am unable to E-file because of a glitch in the system, the solution is NOT to file via paper/snail mail. It infuriates me when instead of addressing the actual glitch, they shamelessly tell you to spend more time and money to file the state taxes via paper. I did that last year and it was a huge pain in the neck.
3. Do NOT pay extra for TurboTax LIVE. It adds absolutely nothing in my opinion. I had it last year and it was useless. In fact, a couple of times, the "specialist" ended up giving me wrong information which wasted more time. Those "experts" are mostly not CPAs. I noticed that they were pretty much looking at forums to answer my questions as well. This year, I didn't use TT LIVE and actually had a smoother flow.
Good luck.
