Oh, BTW, I have not been able to contact the technical support people at Turbotax on the phone. This is why I tried to report this bug here in detail, so that perhaps someone calls them to pay attention to it.
In the process of reporting a different bug last week (see https://ttlc.intuit.com/community/state-taxes/discussion/re-turbotax-wants-an-outrageous-250-state-e...), I was told to contact their technical support by phone. I went to the proper link, filled the necessary information, and obtained a support id with a phone number to call. I called the number several times, but never managed to get through past the phone answering bot to talk to a real human being.
Because of where I am, I have to use VOIP to call them and VOIP connection quality is sometimes not good enough for speech recognition technology. Most other organizations that use answering phone bots allow you to either speak your response or enter a DTMF tone (as in if ... say ... or press 1. etc.). They do so exactly because VOIP or otherwise, telecommunication technology sometimes distorts speech enough to befuddle contemporary speech recognition technology and having the DTMF alternative offers people a safer option. With or without the DTMF option, most organizations program their answering bots such that if it fails n times to understand a caller's selection, it puts the caller in a queue to talk to a human representative. I wasted close to a total of one hour making several calls to Turbotax support 800-number hoping to manage to get past their answering bot to talk to a human representative. It kept me in a loop saying it does not understand my selection, never offering me to press any keys, not accepting any of my pressed keys, and I did not manage to "wear it out" to give up and pass me on to a human representative either. This was an extremely frustrating experience.
As I see it, Turbotax has configured their answering phone bot to discourage complaints. All I got was a bot that kept me in an endless loop and the best it had to offer was to stuff some canned material into my sms or email. So, I will not try to initiate a call to Turbotax support to report this (or any other) bug.
