Encountered a similar problem with the program. On startup, updated program but when I attempted to transmit taxes another request was made to update turbo tax which resulted in a message "waiting for installer service." I looked at a variety of "community" suggestions. Cleaning browser, stopping malware or other programs looking at tasks, and restarting didn't solve the problem. Looking at the msiexec.exe file, I suspect that Turbotax was the "running program." I contact TurboTax and was issued a new downloadable program obviously necessitating uninstalling the original from CD. Success! This is the second year in a row i have had major program issues with Turbo Tax. What surprises me is that it is 3/15 and I had to initiate a solution. This issue might be related to New York State tax returns.
