Unfortunately that’s not true. I tried that route many times and the automated response is very poor. “She” asks me to spell my email address and no matter how distinctly I pronounce each letter, she NEVER gets it right. In the end “she” tells me that they have no record of me as a client, even though I’ve used TurboTax for about 20 years. There will not be a 21st year if somebody doesn’t contact me next week.
