Hi,
I did not get any help with this last year. I ended up inserting the CD into an older computer and that worked for me somehow. However, my older computer is too out-of-date to be compatible with the CD this year. So I am still facing this same issue one year later. My sister downloaded and used the license code first, and then I tried to use the licensing code on my computer. To no surprise, the code is presenting me with the same message: "This license code has already been associated with an account. Please check that account and look for it in Downloads." The links you provided did not help me get past my issue. From the message, it appears that I have to use the same account to do my own return. However, I have seen on another community forum that each tax return needs a different account with a separate username and password.
@EbonyA @EbonyL122824 Please stop directing me to other links and just tell me what must be done.
