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@ Sikajoachim wrote:

my cell phone is off i cant only verify by e-mail


What are you trying to do???  Please explain that more.   Are you trying to log in to your online account?  If so, what is the roadblock?   Did you forget the password, or are you trying to respond to 2-step verification, or what?

 

We can tell you how to use the Account Recovery tool to gain access in a couple of different ways that doesn't require a cell phone.